Refunds will be given for any unopened product for up to 30 days.
For return requests due to product performance or compatibility, we ask that you first send us a message at firstname.lastname@example.org, letting us know. It may be a very simple adjustment, and we will offer suggestions to greatly improve your experience.
For returns of an opened/used product, there is a 15% testing and destruction fee subtracted from the refund. We ask for the return of any unused product so that lab tests can be performed, to ensure correct formulation and efficacy. Since each order is customized using YOUR specific information, and we are not able to resell or restock shipped product. (You wouldn’t want someone else’s blend, would you?)
Please contact us immediately so we can make arrangements with you.